bat's Privacy Policy
At bat casino, every user's personal information is extremely important to us. In this policy we clearly describe how your information is collected, what purposes it is used for, and what measures we take to keep it secure.
Introduction and Scope
bat casino ("bat", "we", "our") treats the privacy of its users with the highest importance. This Privacy Policy ("Policy") applies to all registered and unregistered users of the batcasino.cam website ("Platform").
Before reading this Policy, we recommend reviewing our Terms and Conditions, as both documents together define your relationship with bat. Continued use of the Platform will be considered as your agreement to all the terms of this Policy.
"Personal information" as used in this Policy means any information that can directly or indirectly identify you — such as your name, mobile number, email address, financial transaction details, and account activity history.
What Information Is Collected
bat casino collects two types of information: what you provide yourself, and what is automatically generated while you use the Platform.
2.1 Registration and Account Information
When opening an account, you provide the following information:
- Full name and date of birth (for age verification; users under 21 cannot register)
- Mobile number and email address
- Preferred language and communication method
- Identity-related information confirmed through OTP verification
2.2 Identity Verification (KYC) Information
To process financial transactions and ensure the security of your account, bat may request identity verification in certain situations. This may include:
- Copy of National ID (NID) or passport
- Proof of address document
- Information related to payment method verification
2.3 Financial Transaction Information
Transaction-related information provided through bKash, Nagad, Rocket, or bank transfer during deposits and withdrawals is stored in our secure systems. Sensitive financial information such as card numbers is not stored directly on our servers.
2.4 Automatically Collected Information
The following information is automatically logged while you use the Platform:
- IP address and device identifier information
- Browser type and operating system
- Session duration, pages visited, and click patterns
- Information obtained from cookies and similar tracking technologies
Purpose of Data Use
bat uses your information only for the purposes listed below:
- To create, manage, and verify accounts
- To process financial transactions including deposits and withdrawals
- To correctly provide bonuses, promotions, and VIP benefits
- To provide customer support and resolve issues (24/7 via live chat and email)
- To prevent fraud, money laundering, and other illegal activities
- To send relevant offers and updates with your consent
- To improve the performance and usability of the Platform
- To identify risky behaviour and provide support under the Responsible Gaming program
Your information is not transferred to any marketing or advertising organisation for purposes beyond those stated above.
Data Sharing and Third Parties
bat does not sell your personal information to any third party. However, limited information may be shared with trusted partners who assist in providing services:
4.1 Payment Processors
Necessary information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, and bank transfer transactions. This information is limited solely to transaction verification.
4.2 Technology and Security Partners
Certain technology services are used to maintain the security and functionality of the Platform, such as cybersecurity analysis and server services. These partners are contractually bound to keep information confidential.
4.3 Legal Obligations
Information may be disclosed in accordance with lawful requests from law enforcement agencies or competent authorities. In such cases, bat follows the relevant provisions of the law appropriately.
Data Security Measures
bat takes several technical and organisational steps to keep your information secure:
- All data transfers secured through SSL (Secure Socket Layer) encryption
- Strong encryption technology used for storing sensitive information
- Two-factor verification (OTP) to prevent unauthorised access to accounts
- Regular security audits and vulnerability testing
- Role-based restrictions on staff access to sensitive information
- Automated alert systems to monitor suspicious transactions and account activity
Despite these measures, complete security on the internet cannot be guaranteed. However, bat is committed to always following industry-standard best practices to protect your information.
Cookies and Tracking Technologies
The bat.com platform uses cookies and similar technologies, which are small data files stored in your browser.
6.1 Types and Purpose of Cookies
- Essential Cookies: To maintain login sessions and ensure the basic functioning of the Platform.
- Functional Cookies: To remember your preferred language and settings.
- Analytical Cookies: To understand which pages are used most and to improve the Platform.
You can disable cookies at any time from your browser settings. However, doing so may cause some features of the Platform to not work properly.
Data Retention Period
bat retains your personal information for as long as it is needed to fulfil the relevant purpose or as legally required.
- Active account data: retained until the account is closed.
- Financial transaction records: retained for a specified period as required by law.
- Closed account data: some information may be retained even after the account is closed to meet legal obligations.
After the specified period, data is securely deleted or anonymised so that it can no longer identify you.
Your Rights
As a bat user, you have the following rights over your own information:
8.1 Right to Access Information
You may request at any time to know what information we hold about you. bat endeavours to respond to such requests within 30 working days.
8.2 Right to Correct Information
You have the right to request correction of any inaccuracy or incompleteness in your stored information. Many details can be updated directly from the account profile section.
8.3 Right to Delete Information
In certain circumstances you have the right to request deletion of your information. However, this right may be limited in cases of legal obligations or ongoing disputes.
8.4 Right to Withdraw from Marketing Communications
You can opt out of marketing communications at any time. This preference can be changed from account settings or by contacting our support team.
To exercise any of the above rights, contact bat's support team. To learn more about us, visit the About Us page.
Protection of Minors
All bat services are exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process.
If any minor's information is found in an account, the relevant account will be closed immediately and that information will be deleted.
Policy Changes
bat may update this Privacy Policy from time to time to align with service improvements or changes in legal requirements. Registered users will be notified in advance of any significant changes via email or account notification.
The updated policy will take effect from the date of publication. Continued use of the Platform will be considered as your agreement to the updated terms. We therefore recommend reviewing this page regularly.
Contact and Complaints
For any questions or complaints regarding this Privacy Policy or the protection of your information, please contact us:
- 24/7 Live Chat: click the chat icon at the bottom of any page on the Platform
- Email: [email protected]
Our customer support team provides assistance in both Bengali and English. You can also visit our FAQ section for answers to common questions.